It’s also possible that your updated drivers are the ones causing issues with Zoom. Normally, updating your Windows or macOS system to the recent version should update these drivers for you automatically and fix any possible issues. If you don’t update drivers frequently, it can cause compatibility issues and take a toll on Zoom’s overall performance. If disabling hardware acceleration didn’t make a difference, we recommend enabling it back to improve overall Zoom performance.Īnother thing that could be the cause of problems with your Zoom video is outdated video and audio drivers for your webcam or your computer. Uncheck the box next to the Use hardware acceleration for receiving video.From the menu on the left side, select Video.In the upper-right corner of the screen, select the gear icon to open Settings.To disable this feature, follow the steps below. While generally it’s a good function to have enabled, it can also be causing glitches in your software, particularly with Zoom video. If it was your old app causing the issues, this should fix the Zoom app crashing problem.īy default, Zoom uses your device’s hardware to perform specific functions more efficiently. Then download and install the latest version. If updating your app didn’t fix the crashing problem, try to reinstall Zoom completely.įirst, uninstall your current Zoom app from your device. Internal errors, bugs, and even certain Zoom settings might also be the cause of your problems with the Zoom app. Once you download and install the update, restart Zoom and see if that fixes the issues you were having. If there’s a recent update available, Zoom will prompt you to download it.

To do that, launch Zoom and select your profile picture in the upper-right corner.

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